FAQ & Support

1. Orders & Payments

Q1: How do I place an order?

A: Simply browse our website, add products to your cart, and proceed to checkout. Follow the steps to enter your shipping details and make a payment.

Q2: What payment methods do you accept?

A: We accept credit/debit cards (Visa, MasterCard, American Express), UPI, PayPal, Net Banking, and Cash on Delivery (COD) in select locations.

Q3: How do I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email/SMS. You can also check your order status under “My Account” > “Orders.”

Q4: Can I modify or cancel my order?

A: Orders can be modified or canceled within 2 hours of placement. After that, they are processed for shipping. Contact our support team immediately for assistance.

2. Shipping & Delivery

Q5: How long does delivery take?

A: Standard delivery takes 5-7 business days, while express shipping takes 2-3 business days. Delivery times may vary based on your location.

Q6: Do you offer international shipping?

A: Yes, we offer worldwide shipping. Shipping costs and delivery times depend on the destination. Check the shipping policy for details.

Q7: What should I do if my order is delayed?

A: If your order hasn’t arrived within the estimated timeframe, please contact our support team with your order number.

3. Returns & Refunds

Q8: What is your return policy?

A: You can return items within 7 days of delivery. Items must be unused, with tags, and in original packaging. Certain products (e.g., perishable goods, personal care items) are non-returnable.

Q9: How do I initiate a return?

A: Go to “My Orders” > Select the order > Click “Return.” Follow the steps to schedule a return pickup.

Q10: When will I receive my refund?

A: Refunds are processed within 5-7 business days after the returned item is received and inspected. Refunds will be credited to the original payment method.

4. Account & Security

Q11: How do I create an account?

A: Click on “Sign Up” at the top of the page, enter your details, and verify your email/phone number.

Q12: I forgot my password. How can I reset it?

A: Click “Forgot Password” on the login page, enter your email, and follow the instructions to reset your password.

Q13: How can I update my account details?

A: Log in, go to “My Account,” and update your name, address, or payment details.

5. Customer Support

Q14: How can I contact customer support?

A: You can reach us via:
📧 Email: contact@purepressedoil.com
📞 Phone: +91 +91 88281 60507

Q15: Do you have a WhatsApp support number?

A: Yes, you can message us on +91 88281 60507 for quick support.

Q16: Do you have a physical store?

A: No, we are an online-only store. However, we offer seamless online shopping with doorstep delivery.